The pandemic and other stressful events over the past few years have only made empathic communications even more desirable and necessary, especially as those expressions have become more virtual — including videos, social media posts, and emails. But just as each of us has varying levels of empathy, not every leader is equally empathic. So is a lack of natural empathy a showstopper when it comes to expressing and benefitting from empathic communications? No. The good news is that all leaders (even those who are not naturally empathic) can communicate messages of empathy as powerfully as they convey messages of unity and accountability. During challenging times, the most effective leadership communications are ones that deliver attention, acknowledge distress, demonstrate care, and — not necessarily at first, but eventually — take appropriate action to mitigate the situation or at least provide comfort.

During challenging times, the most effective leadership communications are ones that deliver attention, acknowledge distress, demonstrate care, and — not necessarily at first, but eventually — take appropriate action to mitigate the situation or at least provide comfort, so, regardless of how empathic you are or think you are, focus on those four touchpoints in your communications:

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https://hbr.org/2022/08/4-ways-to-communicate-with-more-empathy